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How 6e354 Handles Your Personal Data

At 6e354, we take your privacy seriously — this page lays out exactly what personal data we collect when you open an account, how we store it, who…

Data transparencyAccount-level controlIndia-specific termsSecure storageClear contact paths
6e354 How 6e354 Handles Your Personal Data
PRIVACY CONTACT

Reach Our Data Team Directly

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our dedicated privacy team is available through the channels below.

Email Our Privacy Team Send a written request to our data protection address and include your registered account email. We respond to all data-access and deletion requests within two working days of receipt.
Live Chat Support Our live chat is available around the clock. Use it to raise an urgent privacy concern or to ask which documents are needed before submitting a formal data-correction request.
Account Settings Panel Many data preferences — marketing communications, cookie consent, and communication channel choices — can be updated directly inside your account settings without contacting us at all.
DATA PRACTICES

How We Protect and Manage Your Information

Security and accountability sit at the centre of how 6e354 manages personal data.

Encrypted Data Storage

All personal data — including payment method details linked to UPI and Paytm — is stored using AES-256 encryption at…

Cookie Controls You Own

We use functional, analytical and preference cookies. You can adjust which categories are active via the cookie banner or your…

Account Access Security

Every login attempt is verified through a one-time code sent to your registered mobile number.

Data Retention Schedule

Active account records are retained while your account is open.

Third-Party Data Sharing

We share data with payment processors — including the networks that handle UPI, Paytm and PhonePe transactions — solely to…

Requesting Data Changes

You can request a full export of your account data, ask us to correct inaccurate records, or submit a deletion…

Answers to Your Privacy Policy Questions

The questions below cover the most common things account holders ask about how we handle their personal data, what rights they hold, and how to exercise those rights. If your question is not answered here, our live chat team can connect you to the privacy team directly.

We collect your name, email, date of birth, contact number and identity verification documents at registration. Once active, we also log transaction records tied to your chosen payment method, such as UPI or PhonePe, and session data for security purposes.

We share data only with payment processors that handle your UPI, Paytm or PhonePe transactions, and with any authority legally entitled to request it. We do not sell personal data or pass it to advertisers or unrelated third parties under any circumstance.

Identity and transaction records are retained for the period required by applicable law following account closure, then permanently deleted. You can ask us for the specific retention period that applies to your data category by contacting the privacy team.

Yes. Send a data-access request to our privacy email with your registered account address as verification. We will compile and deliver a structured export of your personal data within 30 days of confirming your identity.

Submit a deletion request via email or live chat. We will acknowledge it within two working days, verify your identity, and complete the deletion within 30 days. Some records required by law cannot be deleted before their mandatory retention period ends.

We use functional cookies to keep your session active, analytical cookies to measure page performance, and preference cookies to remember your settings. You can enable or disable non-essential categories at any time via the cookie banner or your account panel.

Yes. All data generated when you deposit or withdraw using UPI, Paytm or PhonePe falls within this policy. The payment processors themselves operate under their own privacy terms, which we recommend reading alongside ours.